Privacy Policy | Phoenix

Last updated: 8 October 2026

PHOENIX | Humanitarian Logistics & Relief Services (“Phoenix”, “we”) implements humanitarian, logistics and relief projects in the Gaza Strip for international organizations. This policy explains what personal data we collect through phoenixhub.co, why, who we share it with and the choices you have.

1. Data we collect

Contact and enquiry forms: name, e-mail, phone number, organization and your message.
Job applications: the details and documents you submit (CV, qualifications, experience, contact details).
Supplier registration and bids: company details, contact person and the documents you submit.
Complaints and feedback: what you write in the complaints form; you may submit anonymously.
Stories you share with us: the content and contact details you provide through the “Tell us your story” form.
Staff platforms: employees using our internal platforms sign in with their Google account; we process their name, work e-mail, role and activity logs.
Browsing data: pages visited, device and approximate location, collected through cookies and similar tools (see our Cookie Policy).

2. Why we use it

To reply to enquiries, consider applications and register suppliers.
To deliver, document and report on projects to the organizations that fund them.
To handle complaints and safeguarding concerns.
To keep the website secure and understand how it is used so we can improve it.

3. Who we share it with

We do not sell personal data. We share it only when needed:

Funding and partner organizations: project information and documentation, limited to what the project requires and, for beneficiaries, in line with their consent.
Service providers that process data for us: our website hosting provider, Google (Workspace, Analytics, sign-in and storage), Meta (advertising measurement), e-mail delivery and website statistics services.
Authorities: when the law requires it.

Some of these providers store data outside Palestine. We choose providers with recognised security and data-protection commitments.

4. Beneficiaries, photos and children

We document our work in the field. Photos and stories of beneficiaries are taken and published only with their consent (or their guardian’s for children), avoiding details that could put anyone at risk. To ask for a photo or story about you to be removed, contact us; we act on such requests promptly.

5. How long we keep it

We keep data only as long as needed for the purpose it was collected for and for our legal, audit and donor-reporting obligations, then delete or anonymise it.

6. Security

Access to personal data is limited to staff who need it. Sensitive records (employee files, payroll, complaints) are restricted by role and every access is logged.

7. Your rights

You may ask to see, correct or delete the personal data we hold about you, or object to its use. Write to us and we will respond within 30 days.

8. Changes

We may update this policy; the date at the top shows the latest version.